Errors with the Metadata Plus OAI-PMH service
Identified - The issue has been identified and a fix is being implemented.
Apr 16, 20:26 UTC
Update - We are continuing to investigate this issue.
Apr 16, 19:44 UTC
Investigating - Metadata Plus OAI-PMH users have reported errors with the service this week. We are currently investigating this issue.
Apr 16, 16:09 UTC
APIs Operational
Public REST API ? Operational
Polite REST API ? Operational
OAI-PMH ? Operational
XML API ? Operational
Event Data Query API ? Operational
OpenURL ? Operational
Crossmark dialog server ? Operational
Content negotiation ? Operational
Metadata Plus Operational
Plus REST API ? Operational
Plus OAI-PMH ? Operational
XML Snapshots ? Operational
JSON Snapshots ? Operational
Sites Operational
Crossref website ? Operational
Crossref support ? Operational
Metadata search ? Operational
Participation Reports ? Operational
Content Registration Operational
Admin tool ? Operational
Test admin tool ? Operational
External dependencies Operational
Handle servers ? Operational
Similarity Check via iThenticate (Turnitin) status found at turnitin.status.io ? Operational
AWS cloudfront Operational
Meta Operational
deliberately-unreliable server ? Operational
Beta Operational
Metadata Manager ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Public REST API Response Time
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Public REST API Uptime
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Polite REST API Response Time
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Polite REST API Uptime
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Plus REST API Response Time
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Plus REST API Uptime
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Plus OAI-PMH Response Time
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Plus OAI-PMH Uptime
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OpenURL Response Time
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OpenURL Uptime
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Content Negotiation Response Time
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Content Negotiation Uptime
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Crossmark Response Time
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Crossmark Uptime
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Event Data Query API Response Time
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Event Data Query API Uptime
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Past Incidents
Apr 23, 2021

No incidents reported today.

Apr 22, 2021
'Coverage' metadata not updating the last few weeks
Resolved - This incident has been resolved.
Apr 22, 12:57 UTC
Monitoring - We have pushed updates on the coverage for the six or seven members' participation reports that we were aware of. A long-term fix awaits our cutting the REST API over to elasticsearch. Monitoring for now.
Mar 18, 17:35 UTC
Investigating - We are investigating an issue where coverage metadata is not up-to-date in our REST API and in participation reports. The coverage metadata feeds participation reports and includes statistics on open references and abstracts - these stats have not updated for at least a few members since the end of February. We've investigating now and will update here when the cause has been identified and a fix is underway.
Mar 18, 14:50 UTC
Apr 21, 2021

No incidents reported.

Apr 20, 2021
20 April - weekly maintenance, release v0.81.0
Completed - The scheduled maintenance has been completed.
Apr 20, 17:00 UTC
Update - Scheduled maintenance is in progress. We're going to need additional time for today's release, so we've extended the maintenance window another hour. We hope to have our work completed by 18:00 UTC.
Apr 20, 16:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance - release v0.81.0 - on Tuesday, 20 April from 1500 to 1800 UTC. Our members may experience delays in deposit system admin (doi.crossref.org) and Metadata Manager (crossref.org/metadatamanager) processing. Deposits submitted during this time will be stored and processed after the maintenance has been completed.
Apr 19, 15:43 UTC
Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021
Submission errors for web deposit form and Metadata Manager users
Resolved - The 500 errors reported by Metadata Manager users has been resolved. We do still have an issue for some members who are depositing content using the web deposit form. If you encounter problems, please contact our support team at support@crossref.org. We can help you sort it out.
Apr 16, 19:46 UTC
Monitoring - A fix for Metadata Manager has been implemented and we are monitoring the results.
Apr 15, 13:12 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 14, 16:19 UTC
Update - We are continuing to investigate this issue. As a result of today's maintenance release, we should have more visibility into the problem so we can properly diagnose and fix the bug responsible for the Metadata Manager errors.
Apr 13, 15:53 UTC
Update - We are continuing to investigate this issue.
Apr 12, 19:20 UTC
Investigating - Metadata Manager users are currently reporting 500 errors. We are investigating.
Apr 9, 17:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 19:13 UTC
Identified - We have identified the problem and are pausing the deposit queue to work out a fix. Deposits submitted during this time will be stored and processed after this maintenance has been completed.
Apr 8, 18:48 UTC
Investigating - We have had a few members report errors making submissions to the web deposit form and Metadata Manager. This appears to be related to a change we introduced in the maintenance release earlier today. We're investigating.
Apr 8, 18:25 UTC
Apr 15, 2021
Apr 14, 2021
Apr 13, 2021
13 April - weekly maintenance, release v0.80.0
Completed - The scheduled maintenance has been completed.
Apr 13, 17:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 13, 15:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 15:00 UTC
Scheduled - We will be undergoing scheduled maintenance - release v0.80.0 - on Tuesday, 13 April from 1500 to 1700 UTC. Our members may experience delays in deposit system admin (doi.crossref.org) and Metadata Manager (crossref.org/metadatamanager) processing. Deposits submitted during this time will be stored and processed after the maintenance has been completed.
Apr 12, 16:22 UTC
Apr 12, 2021
Funder Registry missing funding data
Resolved - This incident has been resolved.
Apr 12, 01:48 UTC
Investigating - We have found that api.crossref.org and search.crossref.org are missing funder data. More details are available here: https://gitlab.com/crossref/issues/-/issues/1190. We are currently investigating.
Apr 6, 17:34 UTC
Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
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